Return Policy (EU)

Last updated: 28 August 2025

Contact: dany@annamorgantailoring.com

 

🔄 Return & After-Sales Policy (EU)

1. Scope & who this applies to

This policy applies to consumer purchases (B2C) of custom-made / made-to-measure and made-to-order garments from Anna & Morgan Tailoring delivered within the European Union. It does not limit any mandatory consumer rights granted by EU or national law.

2. No “change-of-mind” returns (personalised goods)

Because we do not keep stock, each garment is individually made either to your measurements and/or specifications (design options) after your order is confirmed by e-mail from us.

In the event of any returns, shipping costs will be borne by the customer.

3. Defective or Non-Conforming Goods

Even with no withdrawal right:
- Customers always have the right to return items if they are faulty, defective, or not as described.
- In the EU, this falls under the two-year legal guarantee of conformity.

If your product has defects, notify us within 7 calendar days of receipt, including:
- Your order number
- A brief issue description
- Photographic documentation
Email: dany@annamorgantailoring.com

If the complaint is valid, we offer:
- Free replacement with the same product
- Changes to the fabric free of charge if the original fabric is out of stock
- Optional design/fabric changes (subject to 20% surcharge + material difference)
- Refunds or discounts (where applicable)

Anna & Morgan reserves the right to refuse replacement production if the customer fails to cooperate by providing the information requested for such reproduction.

4. After-Sales and Damaged/Missing Deliveries

Report delivery issues (damaged parcels, missing items) within 7 days of receiving the shipment.
Please email us with photos and your order number to expedite resolution. Send your e-mail to: dany@annamorgantailoring.com