Refund policy


ANNA & MORGAN
A brand operated by AMTHENO OÜ

Last updated: 4 September 2026

Seller / Contracting Party
AMTHENO OÜ
Registry code: 17587587
Sakala tn 7-2, 10141 Tallinn, Estonia
Website: www.annamorgantailoring.com
Customer care: care@annamorgantailoring.com
Telephone: (will be filled in later)


1. Scope

This Policy applies to consumer purchases made through the Anna & Morgan website and should be read together with our General Terms and Conditions of Sale. Anna & Morgan is a brand operated by AMTHENO OÜ.

Anna & Morgan garments are produced after order confirmation. Depending on the product, personalisation may include individual body measurements, customer-specified garment measurements (for example, trouser or chino length), selected garment features and a personal monogram. Nothing in this Policy limits mandatory rights available to consumers under applicable Estonian or EU law.

2. Change-of-Mind Returns and the 14-Day Withdrawal Right

Consumers who purchase goods online normally have a statutory 14-day right of withdrawal. However, this right does not apply to goods made to the consumer’s specifications or clearly personalised.

Accordingly, where an Anna & Morgan garment is manufactured to the customer’s individual specifications or is clearly personalised — for example through individual body measurements, a customer-specified garment measurement and/or a personal monogram — the statutory 14-day change-of-mind withdrawal right does not apply.

The fact that a garment is produced only after an order is received, or that the customer chooses only from standard options routinely offered to all customers, does not by itself remove the statutory withdrawal right. The withdrawal exception is applied where the finished product is made to the customer’s specifications or is clearly personalised. If we sell an eligible non-customised and non-personalised item, the statutory withdrawal right applies in accordance with applicable law.

Where the statutory withdrawal right applies, the customer will receive the withdrawal information and return instructions required by applicable law. For eligible online purchases, the website will provide the electronic withdrawal function required under Estonian law from 1 September 2026, together with electronic confirmation of receipt of the withdrawal declaration. If the customer is responsible for direct return shipping costs, this will be stated before the contract is concluded.

For a product for which the statutory withdrawal right does not apply because it is made to the customer’s specifications or clearly personalised, the electronic withdrawal function does not create a withdrawal right that the law otherwise excludes.

3. Defective, Damaged or Non-Conforming Goods

The exclusion of the change-of-mind withdrawal right for customised goods does not affect a customer’s rights where a product is defective, damaged or otherwise does not conform to the contract.

For consumer sales, AMTHENO OÜ is liable for lack of conformity that becomes apparent within two years after delivery. For consumer sales concluded under the current Estonian rules, a lack of conformity that becomes apparent within one year after delivery is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the item or defect.

A consumer should notify us of a lack of conformity within two months after becoming aware of it.

To help us investigate and resolve the matter quickly, please provide:

  • your order number;
  • a brief description of the issue; and
  • photographs or other relevant documentation where reasonably possible.

Please send complaints to care@annamorgantailoring.com.

4. Remedies for Non-Conforming Goods

Where goods do not conform to the contract, the customer may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract/refund.

For a made-to-measure garment, alteration or remake may be the most appropriate way to restore conformity. Where the original fabric is no longer available, we will discuss a suitable alternative with the customer.

Any optional change requested by the customer that is unrelated to correcting a defect or non-conformity — for example, changing the design or fabric after a valid remake has been agreed — may be subject to an additional charge agreed with the customer.

We may reasonably request information, photographs, measurements or return of the garment where this is necessary to assess the complaint or carry out a remedy. A customer’s statutory rights are not removed merely because a customised garment has no resale value.

5. Complaints

We aim to resolve complaints directly with our customers. Written complaints may be sent to care@annamorgantailoring.com.

AMTHENO OÜ will respond to a written consumer complaint within the period required by Estonian law, currently no later than 15 days after receipt, unless the circumstances require a longer period and the consumer is informed accordingly.

If a consumer dispute cannot be resolved directly, an eligible consumer may apply to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) under the Consumer Protection and Technical Regulatory Authority (TTJA), subject to its jurisdiction and procedural requirements.

6. Contact

AMTHENO OÜ
Anna & Morgan
Sakala tn 7-2
10141 Tallinn
Estonia
Registry code: 17587587
Website: www.annamorgantailoring.com
Email: care@annamorgantailoring.com
Telephone: (will be filled in later)