Terms of service
ANNA & MORGAN
A brand operated by AMTHENO OÜ
Last updated: 3 September 2026
Seller / Contracting Party
AMTHENO OÜ
Registry code: 17587587
Sakala tn 7-2, 10141 Tallinn, Estonia
Website: www.annamorgantailoring.com
Customer care: care@annamorgantailoring.com
General enquiries: hello@annamorgantailoring.com
Order enquiries: orders@annamorgantailoring.com
Telephone: (will be filled in later)
1. Scope and Contracting Party
These General Terms and Conditions of Sale (the “Terms”) apply to purchases made through www.annamorgantailoring.com and to contracts concluded between the customer and AMTHENO OÜ in connection with Anna & Morgan products.
Anna & Morgan is a brand operated by AMTHENO OÜ. AMTHENO OÜ is the seller and the contracting party for orders placed through the Anna & Morgan website.
Mandatory consumer rights under applicable law remain unaffected by these Terms.
2. Customers and Definitions
A “consumer” is a natural person acting for purposes outside that person’s trade, business, craft or profession.
A “customised garment” means a garment manufactured to the customer’s individual specifications or clearly personalised. Depending on the product, this may include individual body measurements, customer-specified garment dimensions such as trouser or chino length, and/or permanent personalisation such as the customer’s individual monogram. Selecting ordinary standard options offered to all customers does not, by itself, make a product customised for this purpose.
A “non-customised item” means an item that is not manufactured to the customer’s personal measurements or individual specifications.
3. Products and Product Information
Anna & Morgan offers made-to-order (MTO), made-to-measure (MTM) and, where expressly stated, non-customised garments and related products. MTO garments may allow the customer to select size, fit and design features such as collar, pocket and hem, as well as customer-specific garment dimensions where offered. Anna & Morgan garments may also include an individual monogram. MTM garments additionally use the customer’s individual body measurements.
We aim to describe fabrics, colours, patterns, product features and design options accurately. Screen settings, lighting, photography, digital rendering, 3D visualisation and normal textile-production variation may cause reasonable differences in appearance.
A 3D garment preview is a visualisation tool intended to assist the customer in evaluating design choices. It is not a photographic representation of the finished garment. The binding specifications for an order are the selections, measurements, personalisation details and other information recorded in the order and order confirmation.
If a selected fabric, component or option becomes unavailable before production, we will contact the customer and, where appropriate, offer a comparable alternative or another legally available solution.
4. Order Process and Formation of Contract
The presentation of products on the website is an invitation to place an order and does not itself constitute a binding offer by AMTHENO OÜ.
The website guides the customer through product configuration, measurements or customer-specified garment dimensions (where applicable), personalisation such as monogramming, delivery details and payment. Before submitting the order, the customer is responsible for reviewing the order details and correcting any errors.
Orders are processed after full payment has been received. A binding contract is concluded when AMTHENO OÜ sends an order confirmation by email, unless mandatory law provides otherwise.
The order confirmation and these Terms should be retained by the customer for future reference. Contracts may be concluded in English and in any other language expressly offered on the website.
5. Measurements, Fit and Customer Specifications
For MTM garments, the customer must provide complete and accurate body measurements and other requested information. For MTO garments, the customer must accurately provide or confirm any customer-specific garment dimensions requested, such as trouser or chino length, together with personalisation details such as the monogram. The garment will be produced on the basis of the measurements, dimensions, design selections and personalisation submitted or approved by the customer.
Where our system or customer service identifies information that appears incomplete or inconsistent, we may request clarification before production begins.
Tailored garments are handcrafted products. Minor variations that are normal for tailoring or textile production and that do not materially affect conformity, appearance or intended use are not in themselves defects. This does not limit any statutory rights relating to goods that do not conform to the contract.
6. Voluntary 24-Hour Change and Cancellation Window
As an additional customer service, AMTHENO OÜ normally allows a customer to request changes to, or cancellation of, an order within 24 hours after payment, provided production has not yet begun.
Requests must be sent in writing to orders@annamorgantailoring.com. We will confirm whether the requested change or cancellation can be accepted.
This voluntary 24-hour window does not replace or restrict any statutory right of withdrawal that may apply to a non-customised item.
7. Statutory Right of Withdrawal and Customised Goods
Consumers who conclude a distance contract normally have a statutory right to withdraw from the contract within 14 days, subject to the conditions and exceptions provided by applicable law.
The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised. Anna & Morgan garments may fall within this exception where, for example, they are manufactured to individual body or garment measurements and/or permanently personalised with the customer’s individual monogram. The fact that a garment is produced only after an order is placed, or that the customer merely chooses from ordinary standard options offered to all customers, does not by itself remove the statutory right of withdrawal.
Before a contract is concluded for a garment to which the customised/personalised-goods exception applies, Anna & Morgan will inform the customer that the statutory right of withdrawal does not apply. Where the website requires a personalisation confirmation or checkbox before purchase, that confirmation forms part of the ordering process. For a non-customised item to which the statutory right of withdrawal applies, the consumer may exercise that right in accordance with applicable Estonian and EU consumer law and the return instructions provided on the website.
For any Anna & Morgan product for which a statutory right of withdrawal applies, AMTHENO OÜ will provide the electronic withdrawal function required by applicable Estonian law, including electronic submission and confirmation of receipt. This does not apply to a purchase where the statutory withdrawal right is excluded because the goods are made to the consumer’s specifications or clearly personalised. In all cases, the absence of a change-of-mind withdrawal right does not affect statutory rights if goods are defective, damaged or otherwise do not conform to the contract.
8. Prices, VAT and Other Charges
Prices are displayed in the currency shown on the website. Prices include VAT where legally applicable. Any delivery charges or other mandatory charges payable to AMTHENO OÜ will be shown before the order is submitted.
For deliveries outside the European Union, the customer may be responsible for import duties, taxes, customs-clearance charges or other local charges imposed by the destination country, unless the checkout expressly states that such charges are included.
9. Payment
The payment methods available for a particular order are displayed at checkout. Payments may be processed by independent payment service providers.
AMTHENO OÜ does not normally receive or store the customer’s complete payment-card details where those details are processed directly by a payment service provider.
If a payment is reversed, rejected or suspected to be fraudulent, we may suspend the order while the matter is investigated.
10. Production, Delivery and Risk
Most Anna & Morgan garments are produced only after a confirmed paid order is received. Estimated production and delivery times are stated on the website, at checkout or in the order confirmation. Unless otherwise stated, production of a customised garment is typically completed within approximately 14 business days, after which the order is dispatched.
Delivery times are estimates and may be affected by peak periods, customs procedures, carrier delays, force majeure, customer unavailability, incorrect delivery details or other circumstances outside our reasonable control. We will inform the customer of material delays when reasonably possible.
Orders may be delivered through logistics carriers and fulfilment partners selected by AMTHENO OÜ. Tracking information will be provided where available.
Risk passes to a consumer when the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods, except where applicable law provides otherwise.
11. Conformity, Defects and Consumer Claims
AMTHENO OÜ is responsible for delivering goods that conform to the contract. In consumer sales, statutory rights relating to lack of conformity apply in addition to any service commitments described in these Terms.
Under Estonian consumer-sale rules, the seller is liable for lack of conformity that becomes apparent within two years after delivery. A lack of conformity that becomes apparent within one year after delivery is presumed to have existed at the time of delivery unless that presumption is incompatible with the nature of the item or defect.
A consumer should notify AMTHENO OÜ of a lack of conformity within two months after becoming aware of it. For visible delivery damage or obvious issues, we encourage customers to contact us as soon as reasonably possible, preferably within 7 days, so that the matter can be documented and resolved quickly. This 7-day request does not shorten statutory consumer rights.
A complaint should include the order number, a description of the issue and, where reasonably possible, photographs or other information that helps us assess the problem.
Where goods do not conform to the contract, the customer may be entitled to repair or replacement and, where the legal conditions are met, a price reduction or termination of the contract/refund. The remedy applied will depend on the circumstances and mandatory law.
For made-to-measure garments, a remake or alteration may be an appropriate remedy where this restores conformity without disproportionate cost or inconvenience. If the original fabric is unavailable, we will discuss a suitable alternative with the customer.
Nothing in this section limits rights that cannot lawfully be excluded or restricted.
12. Complaints and Dispute Resolution
Customer complaints may be sent to care@annamorgantailoring.com. We aim to resolve complaints directly and will provide a written response within the period required by applicable Estonian consumer law.
Where a consumer and AMTHENO OÜ cannot resolve a dispute directly, an eligible consumer may apply to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) under the Consumer Protection and Technical Regulatory Authority (TTJA), subject to the Committee’s jurisdiction and procedural requirements.
Consumers may also use any other dispute-resolution or court remedies available to them under applicable law.
13. Customer Obligations and Acceptable Use
Customers must provide accurate, current and complete information needed to process and deliver an order.
Customers must not misuse the website, attempt unauthorised access, introduce malicious code, infringe intellectual-property rights, impersonate another person or use the website for unlawful purposes.
14. Intellectual Property
The Anna & Morgan name, branding, website content, product presentations, original texts, graphics, photographs, digital designs, software and other protected materials are owned by, licensed to, or used with permission by AMTHENO OÜ.
Website content may not be copied, reproduced, distributed, commercially exploited or used to create derivative commercial materials without prior written permission, except where such use is permitted by mandatory law.
15. Data Protection and Cookies
Personal data is processed in accordance with the Anna & Morgan Privacy Policy and applicable data-protection law, including the General Data Protection Regulation (EU) 2016/679 (GDPR).
The website may use cookies and similar technologies. Further information, including information about consent and preference management, is provided in the Cookie Policy or cookie settings available on the website.
16. Website Availability and Changes
We may update the website, product range and these Terms from time to time. The version of the Terms applicable to an order is the version made available to the customer when the order is placed, unless mandatory law requires otherwise.
We take reasonable care to maintain accurate website information, but temporary technical errors or interruptions may occur. Nothing in this section excludes liability that cannot lawfully be excluded.
17. Force Majeure
AMTHENO OÜ is not responsible for delay or failure to perform caused by events beyond its reasonable control, to the extent permitted by law. This may include natural disasters, war, civil disturbance, industrial action, transport disruption, governmental measures, widespread communications failures or comparable events.
Where such an event materially affects an order, we will take reasonable steps to inform the customer and minimise the impact.
18. Governing Law and Jurisdiction
These Terms and contracts concluded through the Anna & Morgan website are governed by Estonian law.
If the customer is a consumer habitually resident in another country, this choice of law does not deprive the consumer of mandatory protections that would apply under the law of the consumer’s habitual residence where such protections cannot be excluded by agreement.
Disputes are subject to the jurisdiction of the competent courts determined by applicable law. Nothing in these Terms requires a consumer to bring proceedings exclusively in Estonia where mandatory consumer-jurisdiction rules provide otherwise.
19. Contact
For questions about these Terms or an order, please contact:
AMTHENO OÜ
Anna & Morgan
Sakala tn 7-2
10141 Tallinn
Estonia
Registry code: 17587587
Email: care@annamorgantailoring.com
Telephone: (will be filled in later)
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