Demo – Brown Wool Blend Jacket (Winter Edition)

At our factory, we do not keep ready-made garments in stock. Instead, we maintain a selection of high-quality fabrics, which are only tailored into garments once an order has been placed. This ensures each product is uniquely crafted for you, and helps us avoid unnecessary overproduction.
Learn More

Anna & Morgan Tailoring — Shipping & Delivery & Return Policy (EU)

Last updated: 28 August 2025
Contact: dany@annamorgantailoring.com

📦 Shipping & Delivery

Production time:

Each garment is made to order. Production begins only after full payment and order confirmation.

Estimated delivery time:

2–3 weeks from order confirmation (may vary in peak seasons). .

Shipping costs:

- Free shipping within the EU & EFTA for orders above €350.
- Orders below this: €15 flat rate. .
- International shipping (outside EU/EFTA): calculated by weight & destination, shown before checkout. .
- Customs duties/taxes for deliveries outside the EU are customer’s responsibility. .

Carrier:

All shipments handled via DHL. .
- Delivery to some countries may not be possible. .
- USA: Currently not available due to high import tariffs. Contact us if you are willing to cover extra costs.

🔄 Return & After-Sales Policy (EU)

1. Scope & who this applies to

This policy applies to consumer purchases (B2C) of custom-made / made-to-measure and made-to-order garments from Anna & Morgan Tailoring delivered within the European Union. It does not limit any mandatory consumer rights granted by EU or national law.

2. No “change-of-mind” returns (personalised goods)

Because we do not keep stock, each garment is individually made either to your measurements and/or specifications (design options) after your order is confirmed by e-mail from us. .

In the event of any returns, shipping costs will be borne by the customer. .

3. Defective or Non-Conforming Goods

Even with no withdrawal right: .
- Customers always have the right to return items if they are faulty, defective, or not as described. .
- In the EU, this falls under the two-year legal guarantee of conformity.

If your product has defects, notify us within 7 calendar days of receipt, including: .
- Your order number
- A brief issue description
- Photographic documentation
Email: dany@annamorgantailoring.com

If the complaint is valid, we offer:
- Free replacement with the same product
- Changes to the fabric free of charge if the original fabric is out of stock
- Optional design/fabric changes (subject to 20% surcharge + material difference)
- Refunds or discounts (where applicable)

Anna & Morgan reserves the right to refuse replacement production if the customer fails to cooperate by providing the information requested for such reproduction.

4. After-Sales and Damaged/Missing Deliveries

Report delivery issues (damaged parcels, missing items) within 7 days of receiving the shipment.
Please email us with photos and your order number to expedite resolution. Send your e-mail to: dany@annamorgantailoring.com